Upgrade Issue Resolution and Grievance Management process with Helpdesk
Empower employees with seamless ticketing and grievance solutions
Ticketing System: Simplified and Efficient
Raise, track, and resolve issues with ease
- Employees can raise issues related to software, hardware, admin, and more
- Predefined categories and subcategories for accurate ticket submissions
- Easy-to-use ticketing system designed to save time and reduce complexity
- Dashboards to track resolved, unresolved, and in-progress tickets
Advanced Ticketing Workflow Management
Customizable workflows for effective issue resolution
- Multi-level approval workflows for detailed oversight
- Configurable workflows tailored to different ticket categories
- Dynamic ticket routing for quick assignment and resolution
- Workflow setup ensures smooth escalation processes
Real-Time Communication and Tracking
Stay connected and informed
- Built-in chat feature for direct interaction with ticket handlers
- Chat history stored for later review and accountability
- Notifications and updates to track ticket progress in real time
- HR teams can monitor tickets and ensure timely resolutions
A Safe and Supportive Approach to Address Grievances
Enable employees to share their concerns securely
- Employees can share grievances anonymously for added safety
- Predefined grievance categories ensure clarity and ease of use
- Dynamic workflows allow for quick grievance resolutions
- Historical data of grievances stored for future reference
Data-Driven Insights for Continuous Improvement
Use analytics to enhance workplace harmony
- Generate detailed reports on grievances and resolutions
- Analyze grievance trends to identify recurring issues
- Data-backed decision-making ensures better grievance handling
- Constantly improve processes using insights from historical data
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